Types of agents you can deploy
Built by Workday and registered in ASOR. Ready to deploy - includes the Self-Service Agent, Payroll Agent, Recruiting Agent, and more from the roadmap.
Partner-built agents certified through the Workday marketplace. Extend the platform's native capabilities with vetted, governance-aligned third-party solutions.
Sana Enterprise unlocks no-code agent building and connectors to external platforms - Copilot, Salesforce, ServiceNow - coordinated through a single AI workspace.
Candidate screening, performance support, career development, benefits guidance. AI in the flow of HR processes without replacing the human judgement that matters.
Payroll anomaly detection, financial close support, spend analysis, invoice routing. High-precision AI where accuracy and auditability are non-negotiable.
BP Optimize, onboarding orchestration, cross-functional task routing. Agents that coordinate other agents - the connective tissue of an agentic enterprise.
How we deploy - our approach
We start with the outcomes that matter to the business - not with a list of available agents. The deployment sequence follows value, not availability.
Every agent - first-party or custom - is registered in the Agent System of Record. Identity, permissions, and audit trail are established before the agent touches a single data record.
Signing the UMSA unlocks sandbox access and the platform consumption console. We use it. Agents go into production with a defined measurement plan and clear success criteria.
The commercial model - Flex Credits
You only pay for what agents actually do
Workday prices AI through Flex Credits - a usage-based model where credits are consumed when agents perform work. It's not a per-seat model. It's consumption-based, which changes how you think about ROI.
Baseline credits - included with your subscription. Enough to get started with native AI and early agents.
Bulk credits - purchased in advance at volume pricing. Kainos can help you model the right credit level for your agent deployment plan.
UMSA unlock - signing the Universal Main Subscription Agreement gives you the consumption console and sandbox environments. Required before you can monitor usage properly.
Active monitoring required - there are currently no automatic alerts when credits run low. Plan for this operationally.
Outcome metrics
Proportion of eligible process steps handled end-to-end by agents without human intervention.
Reduction in cases escalated to humans - a proxy for agent confidence and data quality.
Time from information available to decision made. Agents that surface the right thing at the right time compress this dramatically.
Navigate the journey