Tier 1 · Foundational

Everyone in the Practice starts here

A shared starting point: what the CoE AI is, what Workday actually ships in the AI space, and the methodology we use to take customers through it.

Tier 2 · Commercial & positioning

Customer-facing & sales conversations

For customer success, account leads and engagement managers - how to position, qualify and route AI conversations with confidence.

Tier 3 · Architecting for AI

Designing & pricing AI on Workday

For architects, integration leads and senior consultants - flex credits, integrations, custom-build decisions and forecast/governance practices.

Tier 4 · Value realisation

From availability to adoption

For delivery and Customer Success - turning a switched-on agent into measurable adoption, with the change practices that AI specifically demands.